much and earnest

When somebody is a little bit wrong–say, when a waiter puts nonfat milk in your espresso macchiato, instead of lowfat milk–it is often quite easy to explain to them how and why they are wrong. But if somebody is surpassingly wrong–say, when a waiter bites your nose instead of taking your order–you can often be so surprised that you are unable to say anything at all.

- Lemony Snicket, The Reptile Room (A Series of Unfortunate Events, Book the Second), ch. 5